CV
Chris V
1 reviews | Active since Aug 2011
16 Aug 2023, 10:09
Pathetic Vox helpdesk
Good morning. Vox services are pathetic. My contract stipulates 40/40mbps fibre down and upload. My download speed hovers around 10 to 15 mbps during the day and I have submitted several speed tests to Vox whereupon a ticket is issued and the next day email received to tell me ticket was closed, without anybody contacting me
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
16 Aug 2023, 10:21Good day Chris,
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply16 Aug 2023, 10:21
Official
Good day Chris,
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
CV
Chris V's updateReviewer Update
16 Aug 2023, 10:30Ha Ha. Your computer generated response? I have read through some of the reviews regarding your company and you should really be ashamed. Don't have much hope that my problem will be attended to
CV
Chris V's update16 Aug 2023, 10:30
Reviewer Update
Ha Ha. Your computer generated response? I have read through some of the reviews regarding your company and you should really be ashamed. Don't have much hope that my problem will be attended to
Vox Telecom's replyOfficial
16 Aug 2023, 11:21Good day, Chris
Kindly note that we have received confirmation from our technical support team that contact was made, you requested a call back after 17h00
Kind Regards,
Vox
Kindly note that we have received confirmation from our technical support team that contact was made, you requested a call back after 17h00
Kind Regards,
Vox
Vox Telecom's reply16 Aug 2023, 11:21
Official
Good day, Chris
Kindly note that we have received confirmation from our technical support team that contact was made, you requested a call back after 17h00
Kind Regards,
Vox
Kindly note that we have received confirmation from our technical support team that contact was made, you requested a call back after 17h00
Kind Regards,
Vox
Vox Telecom's replyOfficial
16 Aug 2023, 17:26Good day, Chris
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity and speed issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity and speed issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply16 Aug 2023, 17:26
Official
Good day, Chris
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity and speed issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation from our technical support team that the connectivity and speed issues were resolved.
Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
Kind Regards,
Vox