BD
Brent D
1 reviews | Active since Mar 2009
04 Apr 2024, 15:07
Pathetic Vox!
I am moving house at the end of April and gave notice to Vox on the 2nd of April, the first working day after a public holiday) to be told that I have not given sufficient notice and will be charged an additional month. This is totally unacceptable and doesn't make sense at all. Vox is an absolute joke and I do not know how they survive. They have zero flexibility!
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
04 Apr 2024, 15:53Good day, Brent
Thank you for your post.
Kindly note that we have sent the details of your complaint to the cancellation team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the cancellation team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Vox Telecom's reply04 Apr 2024, 15:53
Official
Good day, Brent
Thank you for your post.
Kindly note that we have sent the details of your complaint to the cancellation team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the cancellation team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Vox Telecom's replyOfficial
05 Apr 2024, 11:07Good day, Brent
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Account Manager has made contact and offered a 50% credit for the notice period of May once his new services are active the end of April.
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Account Manager has made contact and offered a 50% credit for the notice period of May once his new services are active the end of April.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Kind Regards,
Vox
Vox Telecom's reply05 Apr 2024, 11:07
Official
Good day, Brent
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Account Manager has made contact and offered a 50% credit for the notice period of May once his new services are active the end of April.
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Account Manager has made contact and offered a 50% credit for the notice period of May once his new services are active the end of April.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards,
Vox
Kind Regards,
Vox
BD
Brent D's updateReviewer Update
05 Apr 2024, 12:46Hi,
Well that's the issue. Why must I still pay 50% when I am remaining a customer and just moving house?
I gave notice on the 2nd of April and you required notice on the last day of March which was a public holiday. So for one day I now need to pay you R450!
That is absolute *******.
For the sake of R450 you'd rather want to lose me as a customer with future revenue than give me a 100% discount? Where's the logic in that?!?!?!?!
Well that's the issue. Why must I still pay 50% when I am remaining a customer and just moving house?
I gave notice on the 2nd of April and you required notice on the last day of March which was a public holiday. So for one day I now need to pay you R450!
That is absolute *******.
For the sake of R450 you'd rather want to lose me as a customer with future revenue than give me a 100% discount? Where's the logic in that?!?!?!?!
BD
Brent D's update05 Apr 2024, 12:46
Reviewer Update
Hi,
Well that's the issue. Why must I still pay 50% when I am remaining a customer and just moving house?
I gave notice on the 2nd of April and you required notice on the last day of March which was a public holiday. So for one day I now need to pay you R450!
That is absolute *******.
For the sake of R450 you'd rather want to lose me as a customer with future revenue than give me a 100% discount? Where's the logic in that?!?!?!?!
Well that's the issue. Why must I still pay 50% when I am remaining a customer and just moving house?
I gave notice on the 2nd of April and you required notice on the last day of March which was a public holiday. So for one day I now need to pay you R450!
That is absolute *******.
For the sake of R450 you'd rather want to lose me as a customer with future revenue than give me a 100% discount? Where's the logic in that?!?!?!?!