TM
Tshegang M
1 reviews | Active since Apr 2023
18 Apr 2023, 18:35
Pathetic to say the least!!!!
I am beyond disgusted with the non service I have received from Vox, the fibre line is ready and active however I do not have a router, the courier's Skynet, never contacted me however they claim that they couldn't get a hold of me. Vox has billed me, for what, when I don't hav services???? Noone from Vox has bothered to sort the issue out, I have called a million times with no answer. At this point I'd rather they cancel everything because this is very bad service!!!
Helpful (0)
Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
18 Apr 2023, 19:08Good day Tshegang M,
Thank you for entrusting us with your service request.
Kindly note that we have received your email sent to talk2us, Received today : 18 April 2023 at 13:04.
The details of your complaint has been escalated to Skynet for Urgent resolution.
You will be contact soon with regards to the billing amendments as soon as hardware is received.
The matter is of priority.
Kind Regards
Thank you for entrusting us with your service request.
Kindly note that we have received your email sent to talk2us, Received today : 18 April 2023 at 13:04.
The details of your complaint has been escalated to Skynet for Urgent resolution.
You will be contact soon with regards to the billing amendments as soon as hardware is received.
The matter is of priority.
Kind Regards
Vox Telecom's reply18 Apr 2023, 19:08
Official
Good day Tshegang M,
Thank you for entrusting us with your service request.
Kindly note that we have received your email sent to talk2us, Received today : 18 April 2023 at 13:04.
The details of your complaint has been escalated to Skynet for Urgent resolution.
You will be contact soon with regards to the billing amendments as soon as hardware is received.
The matter is of priority.
Kind Regards
Thank you for entrusting us with your service request.
Kindly note that we have received your email sent to talk2us, Received today : 18 April 2023 at 13:04.
The details of your complaint has been escalated to Skynet for Urgent resolution.
You will be contact soon with regards to the billing amendments as soon as hardware is received.
The matter is of priority.
Kind Regards
TM
Tshegang M's updateReviewer Update
20 Apr 2023, 20:12I am STILL awaiting a call , I still don't have a router and I still don't have an updated invoice! Stop making empty promises!!!! This is vomit worthy!
TM
Tshegang M's update20 Apr 2023, 20:12
Reviewer Update
I am STILL awaiting a call , I still don't have a router and I still don't have an updated invoice! Stop making empty promises!!!! This is vomit worthy!
Vox Telecom's replyOfficial
20 Apr 2023, 21:06Good day Tshegang M
Thank you for your post.
Kindly note that the details of your complaint has been sent to our logistics team for assistance.
We will contact you directly to assist with the complaint.
Kind Regards,
Vox
Vox
Vox Telecom's reply20 Apr 2023, 21:06
Official
Good day Tshegang M
Thank you for your post.
Kindly note that the details of your complaint has been sent to our logistics team for assistance.
We will contact you directly to assist with the complaint.
Kind Regards,
Vox
Vox
Vox Telecom's replyOfficial
04 May 2023, 13:47Good day ,Tshegang M
Thank you for your patience whilst this matter was being investigated.
The hardware has been delivered and the necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
The hardware has been delivered and the necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply04 May 2023, 13:47
Official
Good day ,Tshegang M
Thank you for your patience whilst this matter was being investigated.
The hardware has been delivered and the necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
The hardware has been delivered and the necessary amendments have been made on your Vox Account.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox