NS
Norris S

1 reviews | Active since Nov 2020

29 Sept 2025, 20:19

Pathetic!! That's all I can say!! Pathetic!!

Pathetic!! That's all I can say!! Pathetic!! I app**** for a email hosting account on the 17th of September 2025, with a domain name registration with it, as I told the sales staff I don't want one of their generic email addresses, but one of my own, with my business name. It is almost 2 week later and my domain only got registered yesterday and after many requests today, to please supply me with the login details of the domain and that the email package must be linked with the domain, nothing.....!!!! No response from even the Business Development Manager!!! They have deducted 2 full months subscription for the email package, plus the domain registration money, but still I have no service and that is after begging the Business Development Manager last week that I need everything up and running by the end of the month. If this is how they treat their new clients, I can only imagine how they treat their old clients. Stay away! Don't use them!! You will only have problems from day one!!

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Replies (5)
Vox Telecom
Vox Telecom's reply29 Sept 2025, 20:46
Official
Good day, Norris!
Thank you for the post.
Kindly note that the above has been noted and escalated for investigation and resolution.
Feedback will be provided to you soonest.
Regards,
Vox
NS
Norris S's update29 Sept 2025, 20:53
Reviewer Update
I have heard that one before!!!! And as I read thru the reviews, so has many many of your clients. If I don't hear from you by 11 o'clock tomorrow morning, I will be cancelling my service with VOX TELECOM and because I own and run a Law Consulting Business, I will be taking the matter further via the courts and the Consumer Protection Council and anyone else I can think of to lodge a complaint by, including social media. Have a nice day!!!
Vox Telecom
Vox Telecom's reply29 Sept 2025, 21:22
Official
Hi, Norris.
Kindly note that the above has been added onto your current escalation and you will be assisted accordingly.
Regards,
Vox

Vox Telecom
Vox Telecom's reply01 Oct 2025, 11:08
Official
Good day, Norris.
 
Thank you for your patience whilst this matter was being investigated. 
 
 Kindly note that we have received confirmation that the support team has made contact and assisted accordingly.
 
Should you require any further assistance, please do not hesitate to contact us. 

 Kind Regards, 
 Vox 
NS
Norris S's update01 Oct 2025, 11:24
Reviewer Update
The support team did make contact and Vox Telecom's Shanice Geduld delivered excellent, speedy and professional service and help. Thank you Shanice, you are a credit to the company you work for. I have never-the-less decided and started the process to cancel my service with Vox Telecommunications, as I don't want to have the same type of poor service delivery or technical issues in the future.