Pathetic telecom

Good day. Vox never took the debit order for may 2022. We called in and got reference number. We were told they would call us back but nobody did. We have spend about R200 airtime waiting to be helped. Our internet has been off for 2 weeks now. After such a big struggle Vox wants to terminate our contract cause they never deducted the debit order. We told them to double debit but still nothing. This is absolutely pathetic service. If not sorted out we will find service provider that wants to do business.