1 reviews | Active since Sept 2012
Pathetic technical support
The support from the vox technical team is pathetic. They have people who do not know what they are doing to support a customer. I purchased a smart geyser timer and there are changes that need to be made to the router inorder for the device to pair with the router. I called and spoke to the first "technical consultant" who told me the changes had been effected, however, the timer could not pair with the router. Called again spoke to the second "technical consultant" who claimed that they had made the changes. Now I was just wondering what changes they had made since the changes were supposed to have been effected by the first consultant anyway. The device still could not pair. I called again and spoke to the third "technical consultant" and they also said they made the changes. At this stage I was worried and frustrated. However, the device could still not pair with the router. Called again, spoke to the fourth "technical consultant", this one told me the changes I wanted could not be changed as I was not connected to a DHCP server. So what the hell were the first 3 doing? I requested for my matter to be escalated to a Manager, which she said she did but to date noone has called me. I called again now the consultant says i can give you access to the login details cause he was struggling to change!!!! This is the support that vox gives it customers! 5 different versions from 5 different consultant. So why am i paying you if you cannot support me??? The manager still has not called!
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
There is a guy who called me to assist me. He really tried and we were on the call for like an hour, he tried everything he could but unfortunately he could not assist. I was happy with the support, however, he had made some changes and had disconnected my wifi which was connected to all my devices. I unfortunately noticed that my wifi was not working on my devices after we had already concluded the call. I called technical support again, for which the guy failed to assist and said he would speak to the guy who had made changes and call me back because he wanted to understand the changes he had made. I did not receive a call back. Just after 3.30 i called again, and this is when my situation turned worse. I spoke to a guy who initially tried to assist as well but failed to an extent that my networks disappeared all together. Now I cannot even see my wifi networks. After noticing what had happened he then started telling me that he could log a call but i was going to get charged for it. I told him I was not willing to pay as I have not done anything wrong. He started becoming rude and blaming me for his incompetence. Vox where do you get these rude *********** people who are harassing us over the phone. The fact that I called so early because I need my devices to work as I start working from home at 7am only to be harassed by your people. Please check the recording of the call and see if you as Vox should be associated with such rude people who blame customers for their incompetence. I thought the customer was king. Now he has made my situation worse, no network shows up anymore only God knows what he did and he does not want to own up to it.
Can I please get assistance from guys like the one who tried to assist yesterday and restore previous settings so that my devices can reconnect. I am deeply hurt by the treatment received from the rude consultant. I tried calling again to get assistance from someone else but i guess he is the only one available now and he did not say hello I literally heard him saying he was not going to speak to me!!! Vox you can definitely do better than this... So my connection is hanging on a thread as noone else can assist and i just have to wait for the guy who made changes to figure out how to remove the changes as he is the only one who is clued up!
There is a guy who called me to assist me. He really tried and we were on the call for like an hour, he tried everything he could but unfortunately he could not assist. I was happy with the support, however, he had made some changes and had disconnected my wifi which was connected to all my devices. I unfortunately noticed that my wifi was not working on my devices after we had already concluded the call. I called technical support again, for which the guy failed to assist and said he would speak to the guy who had made changes and call me back because he wanted to understand the changes he had made. I did not receive a call back. Just after 3.30 i called again, and this is when my situation turned worse. I spoke to a guy who initially tried to assist as well but failed to an extent that my networks disappeared all together. Now I cannot even see my wifi networks. After noticing what had happened he then started telling me that he could log a call but i was going to get charged for it. I told him I was not willing to pay as I have not done anything wrong. He started becoming rude and blaming me for his incompetence. Vox where do you get these rude *********** people who are harassing us over the phone. The fact that I called so early because I need my devices to work as I start working from home at 7am only to be harassed by your people. Please check the recording of the call and see if you as Vox should be associated with such rude people who blame customers for their incompetence. I thought the customer was king. Now he has made my situation worse, no network shows up anymore only God knows what he did and he does not want to own up to it.
Can I please get assistance from guys like the one who tried to assist yesterday and restore previous settings so that my devices can reconnect. I am deeply hurt by the treatment received from the rude consultant. I tried calling again to get assistance from someone else but i guess he is the only one available now and he did not say hello I literally heard him saying he was not going to speak to me!!! Vox you can definitely do better than this... So my connection is hanging on a thread as noone else can assist and i just have to wait for the guy who made changes to figure out how to remove the changes as he is the only one who is clued up!
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation from the onsite support team that the connectivity issues were resolved and the router was replaced.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation from the onsite support team that the connectivity issues were resolved and the router was replaced.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox