Pathetic support

Fibre has been down 23 hours now. I called 13 hours after first reporting. Agent said that Frogfoot had fixed the issue. (they said they would tell me when it was fixed). He said 5% of people were experiencing the problem. He said he would escalate with Frogfoot.

I called in 10 hours later. Fellow said he wasn't aware of a widespread issue (it is or isn't it?). He saw no record at all on the system of my previous call. He said it would take up to 48 hours but no idea if that included weekend or not (does it or doesn't it)

24 hours without internet, no assurance of proper troubleshooting