PATHETIC SERVISE

I app**** for a contract at my home in Feb 2023 to take effect 1 April under my husbands name. So I waited for the router to be delivered as scheduled , I waited for the hole day just to find out after making calls, that the router was delivered at my shop (which is like 30km from my house and sold already); so I had to drive there to pick it up. (The business’ wi-if also at VOX) I sold my business in March and app**** 28 March for the new owner to take over the contract from 1 May. Myself and the new owner send in all documents and accepted the Sessions (as they call it) a few times already, STILL NOT DONE and its now end of May. The account for the house that needed to be registered under my husbands name, was not done, it was put under my name. The banking details was not changed to the correct bank account after all relevant documents has been send in. So the debit order is going off from an bank account that is not even mine anymore. The sales rep don’t answer my messages neither answer any of my calls. I’ve made contact with his manager, she has also up till today not did Anything to either change to owner details or banking details. So I requested via email to cancel the home contract due to pathetic service, nobody made contact with me. So again I phoned to cancel. So you want to charge me a cancellation fee of R2500 for not doing one thing that was asked. I WILL NOT PAY ANYTHING What happened to client service? Not even the manager did a thing to help and change anything. I will NEVER refer anybody to VOX, YOUR SERVICE ARE PATHETIC!!!!!!!!