Pathetic service Vox/Vumatel

After numerous emails and phone calls, still our fibre is not connected. How pathetic is your service, there is clearly a problem and we cannot sort it out ourselves, we have requested for a technician to be sent out, but still no one is making contact with us. I have never experience such bad service and will without a doubt take this matter further. You have charged us prorate as from 21st December for a service that is not working.

Your call centre keeps saying that the line is active, so why the hell are we not able to connect.

Your website clearly states installation and setup included, so why must a struggle like this every evening for the past 5 days for almost an hour at a time, just to be told that they will escalate it to another department. I am having to buy data every second day which is costing a fortune, I will never recommend you to anyone, thats for sure.

SEND A TECHNICIAN OUT ASAP.