JL
John L
1 reviews | Active since Apr 2022
30 Apr 2022, 21:48
Pathetic service - Vox Telecom
Still no written confirmation that both lines has been cancelled and disconnected so my new ISP can install their line?
I moved addresses and requested that line to be disconnected and cancelled.
I instructed you to disconnect and cancel the “new” line at my new home which never ever worked ?
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
01 May 2022, 09:55Good day, John V
Thank you for your post.
Kindly note that we have escalated your complaint to the cancellation management team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have escalated your complaint to the cancellation management team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply01 May 2022, 09:55
Official
Good day, John V
Thank you for your post.
Kindly note that we have escalated your complaint to the cancellation management team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have escalated your complaint to the cancellation management team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
25 May 2022, 09:42Good day, John V
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been re activated at your new premises ,
The cancellation was retracted the 19/May/2022 and the cancellation penalty fees were waivered.
The necessary amendments have been made on your Vox Account and an updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been re activated at your new premises ,
The cancellation was retracted the 19/May/2022 and the cancellation penalty fees were waivered.
The necessary amendments have been made on your Vox Account and an updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Vox Telecom's reply25 May 2022, 09:42
Official
Good day, John V
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been re activated at your new premises ,
The cancellation was retracted the 19/May/2022 and the cancellation penalty fees were waivered.
The necessary amendments have been made on your Vox Account and an updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that line has been re activated at your new premises ,
The cancellation was retracted the 19/May/2022 and the cancellation penalty fees were waivered.
The necessary amendments have been made on your Vox Account and an updated Statement has been sent to the nominated contact details on the account.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox