RR
Ria R
1 reviews | Active since Nov 2024
18 Nov 2024, 12:02
Pathetic Service Vox telecom
The worst service from any company I have dealt with. Without wifi for nearly a month although I have paid. Send them evidence but they do no correct their mistake. I even made extra payment to same eft account. The small amount show but the other not. Check with bank and they confirmed Vox received the money. Have this stupid whatsup chat that does not assist.
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
18 Nov 2024, 12:48Good day iRia
Kindly note that we have escalated your enquiry.
Please note the account is suspended since 12 November 2024 - we also noted usage on the account prior to the suspension.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Kind Regards,
Vox
Kindly note that we have escalated your enquiry.
Please note the account is suspended since 12 November 2024 - we also noted usage on the account prior to the suspension.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Kind Regards,
Vox
Vox Telecom's reply18 Nov 2024, 12:48
Official
Good day iRia
Kindly note that we have escalated your enquiry.
Please note the account is suspended since 12 November 2024 - we also noted usage on the account prior to the suspension.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Kind Regards,
Vox
Kindly note that we have escalated your enquiry.
Please note the account is suspended since 12 November 2024 - we also noted usage on the account prior to the suspension.
In the event of an outstanding account, Vox does notify the customer in advance of the default in payment, notice of intention to suspend the account and confirmation of suspension of said account should the account not have been settled.
Notwithstanding the aforementioned, the billing, arrears and suspension process is included in the Subscriber agreement sent with the Quotation for the services.
Kind Regards,
Vox
RR
Ria R's updateReviewer Update
18 Nov 2024, 15:36Thank you. But it took hours of my time. Share Alexander. Assisted me today. She was super helpful and a pleasure. I hope this problem will not repeat it self. Thank you for responding. I appreciate it.
CM Rabie
CM Rabie
RR
Ria R's update18 Nov 2024, 15:36
Reviewer Update
Thank you. But it took hours of my time. Share Alexander. Assisted me today. She was super helpful and a pleasure. I hope this problem will not repeat it self. Thank you for responding. I appreciate it.
CM Rabie
CM Rabie