Pathetic Service-Use any other ISP!!!!

I had fibre at home and the account was on my mom's name who was living with me. She sadly passed away on 04/05/2021. On that very same day I phoned Vox to inform them and ask if the service could be transferred to my name as it is that important for me to have internet at home. Having kids that needs to do online schooling and projects with Covid, really makes you realize how important it is to stay connected. So through all the heartache of just loosing my mom, I still tried to keep things balanced. It is now 36 days later and still I only hear that the matter has been escalated to management. Is there any kind of management? Because if management can't even pick up the phone and sort their customer's complaints out, no wonder the staff doesn't give a damn either!!! I have supp**** all documents requested, signed debit orders and new applications, I have done everything that was requested form me as to not be the reason for any hold up. Mweb can have me connected within 48 hours IF Vox will release the line to them, but Vox can't seem to release the line internally from a mother to a daughter's name, living in the same house. I have NEVER in my entire life come across such pathetic service!!!! But they know you need the service so you just have to put up with their s#!t service.