Pathetic Service to say the least

It actually makes perfect sense now after going through their review.

The system you are using for collecting of your routers makes your service pathetic to say the least.

I get a call to say router will be collected last day of the month and that was the end of it. I then get a statement showing I owe R2000.

I’m told they tried to collect with no success which is very much surprising as my helper is always home and I myself also work from home, there’s always someone at home. I’m told the courier doesn’t call when they come to collect. I then asked how would they gain access into my complex if they don’t call? And that couldn’t be noticed.

This morning I’m debited R2000 without any consent for a router that is sitting in my house. I don’t use the stupid thing come to think of it, why would I pay R2000 for something I don’t need.

What happens when one does not have money lying around?

I want proof of who gave consent to debit my account and I want proof of when the courier came to collect, date and time so that I can take it up with the security, request footage of what happened on that day.