Pathetic Service Ticket #VOX***
<p>Ticket open for 48 days. Was told that they cant authenticate to a high site due to password issues. Then called vox about 30 times to get a technician out. Thabiso kept promising he is coming and didnt pitch for 3 appointments. LAst one he was suppose to come at 4 and came at 5.30. Said he cant help cause mobile talk has already come home he will come back the next day (Saturday) or monday that passed. Didnt pitch either. Phoned for an update and was told that Thabiso escalated the call as he was on site and tried to reallign the tower but couldnt fix it. Well he is a **** as he did absolutely nothing when he came to my house. If i could give 0 stars I would give -5 stars!! </p>
Good day Edwin.
Thank you for bringing this to our attention. Kindly note that we are currently investigating the matter. One of our agents will be in contact with you soon.
Regards,
Vox Telecom
Good day Edwin.
Thank you for bringing this to our attention. Kindly note that we are currently investigating the matter. One of our agents will be in contact with you soon.
Regards,
Vox Telecom
Good day Mr Smith,
As per feedback received, the upstream service provider have changed the sector and confirmed that the levels have improved.
Should you have any further issues and you might require immediate assistance, please feel free to contact us on *** (24/7) / ***
Regards,
Vox Telecom.
Good day Mr Smith,
As per feedback received, the upstream service provider have changed the sector and confirmed that the levels have improved.
Should you have any further issues and you might require immediate assistance, please feel free to contact us on *** (24/7) / ***
Regards,
Vox Telecom.
Hi,
It as improved but its still not correct as explained ovr the phone. Suppose to be 8 meg up and down and Im getting 6.5 and 5.2
Hi,
It as improved but its still not correct as explained ovr the phone. Suppose to be 8 meg up and down and Im getting 6.5 and 5.2
Good day Edwin,
Thank you for your feedback. We will re-escalate the matter for assistance.
Regards,
Vox Telecom.
Good day Edwin,
Thank you for your feedback. We will re-escalate the matter for assistance.
Regards,
Vox Telecom.
Good day Mr Smith,
Kindly note that the service that you currently have with Vox is classified as a best effort service and therefore the speed cannot be guaranteed at 8 Mbps at all times.
It was confirmed by our technical team that the speed that you are currently getting (6Mbps) is an acceptable speed for your type of service.
Should you have any further queries or might need immediate assistance, please contact our 24/7 service centre on *** | ***
Kind Regards,
Vox Telecom
Good day Mr Smith,
Kindly note that the service that you currently have with Vox is classified as a best effort service and therefore the speed cannot be guaranteed at 8 Mbps at all times.
It was confirmed by our technical team that the speed that you are currently getting (6Mbps) is an acceptable speed for your type of service.
Should you have any further queries or might need immediate assistance, please contact our 24/7 service centre on *** | ***
Kind Regards,
Vox Telecom
Well before the outside arial was replaced I did get 7.8meg up and down and since the new arial is there Im only getting 6meg. But I guess it makes perfect sense?
Well before the outside arial was replaced I did get 7.8meg up and down and since the new arial is there Im only getting 6meg. But I guess it makes perfect sense?
Good afternoon Mr Smith.
Please take note we have re-escalated your matter and someone from the Technical Department will be in contact with you soon.
Kind Regards,
Vox Telecom
Good afternoon Mr Smith.
Please take note we have re-escalated your matter and someone from the Technical Department will be in contact with you soon.
Kind Regards,
Vox Telecom
Afternoon Edwin,
As per feedback received and agent has been in contact with you and you were happy with the speed test.
Should you have any further queries, please don't hesitate to contact us.
Kind Regards,
Vox Telecom
Afternoon Edwin,
As per feedback received and agent has been in contact with you and you were happy with the speed test.
Should you have any further queries, please don't hesitate to contact us.
Kind Regards,
Vox Telecom
All sorted now thank you
All sorted now thank you