Pathetic Service Provider VOX TELECOM

I have no internet I run a business from home and when I called VOX I get a nice guy that wants to help but its clear his hands are tied. All I get from VOX is its Telkom, the typical blame game and the client is always the one that gets dis-advantaged and VOX dont care as they just blame Telkom and after all that I am told Telkoms time to get back to you is 5 days. Around the world a provider will be fired immediately but in South Africa its fine as the client is always nailed and can do nothing as its the same blame game. I have a 100 meg line and cannot even browes the internet the signal is so slow. How do you run a business like this. Miss one payment from VOX and they will take you to the cleaners as they run a business but for their clients they dont care one bit as what is one person, nothing to them.