Pathetic service or lack thereof from Vox/Vumatel

What a pathetic service, been without internet for 2 weeks, called and texted daily but no resolution. At first I was told its an outage afterwards i was told to wait for completion of maintenance. Thereafter told maintenance is planned for 2 pm on 13 Feb 2026, still no service. Even more infuriating is being taken for a fool. I called on Saturday morning and told the matter was being escalated to Vumatel to send out a technician, i will get call, waited 2 hours for the call again I was informed that It will be escalated to Vumatel to send technician, turns out first consultant did not, waited the whole day to have technician come out. What kind of service is this a freaking 2 weeks, i work from home, kids unable to comply school work but nobody cares and keep telling you they understand my frustration, how when you are not making any effort to resolve my issue. I have info every one each day that I am the only person in the area on Vuma with an issue.

I called Vumatel myself to be attended to by a cold and rude consultant who just tells you about a maintenance, so you must wait until God knows when. This is ridiculous, Vox/Vumatel just doesn't care about the customer.