Pathetic service or lack there off received!!!

I'm sharing my extreme frustration here because of the following:

My Volta 40 UPS has stopped working on the 08/04/2024. I the called and logged the issue on the 10/04/2024. From the 10/04/2024 till now nobody has gotten back to me with any sort of update. Every I speak to a consultant, they tell me that "stores" is busy handling the query. One person even told me that stores doesn't work directly with the public as they provide internal service.

This lack of communication from a telecoms company is quite infuriating. I'm left with a faulty device which I pay for on a monthly basis. The last time I had a problem with my UPS, VOX acted extremely fast and resolved my problem well within a week. I can not understand why your customer service has dropped to such a pathetic low. I can not understand why someone just can't be clear which me on whats the status of my query. Is there going to be any resolution? Any compensation for time lost with load shedding, which was the only reason why I got the UPS in the first place.