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JB
Joe B

1 reviews | Active since Jan 2017

04 Apr 2018, 06:53

Pathetic service, No response to help on Helpline - 5 attempts

I have the same technical problem with VOX Telecom Email, they keep restricting my emails to Outlook, a common problem by their own admission. This alone is concerning.

So VOX, a. Fix the problem on your platform. b. Respond to your Customers on your advertised email Helpline.

c. Treat your PAYING customers with respect by RESPONDING ....

I ask myself WHY I pay for this pathetic service. Why do I need to email HelloPeter out of frustration?

I have emailed the VOX helpline 5 times now and copied in the previous emails, Marked my emails as Urgent, I have received absolutely NO response.

If you are considering VOX as a SP, beware

Regards

0
Replies (6)
Vox Telecom
Vox Telecom's reply04 Apr 2018, 07:19
Official

Good day.

Thank you for bringing this to our attention. Kindly note that we will be investigating your complaint and will be in contact with you soon.

Kind Regards,

Vox Telecom

JB
Joe B's update05 Apr 2018, 12:49
Reviewer Update
Good response time, automated I believe.... shows you !!! Still no email answer to my 6 sent to Helpline email address Problem not resolved ref my Outlook not sending emails via the SMTP ... Hollow words VOX, shows the integrity of your management, appear to be simply insincere and hypocritical Regards your paying customer ;-)
Vox Telecom
Vox Telecom's reply05 Apr 2018, 13:10
Official

Good day Joe.

Thank you for your response. Please note that we sent you a Private Message on 04/04/2018 asking for you to provide us with your Account ID. Unfortunately, we have had no response.

Once this has been received from you, we can assist you with your complaint.

Kind Regards,

Vox Telecom

JB
Joe B's update05 Apr 2018, 17:00
Reviewer Update
Thank you Vox, However, no request of such nature was received and I find this strange as I can only view or send messages directly from your own VOX server. This due my Outlook problem. Possibly your own system is thus not sending messages from VOX (you) to your own server (me) where my account and email ID is held... I would have responded immediately as I need this resolved, had I received such an email request. Joe
Vox Telecom
Vox Telecom's reply05 Apr 2018, 17:49
Official

Good day Joe.

Thank you for the information provided.

Kindly note that a Private Message has been sent to you on HelloPeter Platform requesting your Accounts Details ,we have however managed to got a hold of your VOX Account.

Please note that our Technical Department has been trying to get a hold of you today to get this matter resolved for you but unfortunately cannot reach you.

Can you please provide us with an alternative contact number or a convenient time for our Technical Department to be in contact with you.

Kind Regards.

Vox Telecom,

Vox Telecom
Vox Telecom's reply07 Apr 2018, 17:41
Official

Good day Joe.

Kindly note that our Technical Department has sent you a separate email regarding your complaint and assisted you accordingly.

Should you have any other technical queries or might need immediate assistance , please do not hesitate to contact our 24/7 Service Center on *** | ***

Kind Regards

Vox Telecom