Pathetic service no one knows what they are doing

Pathetic service and *********** agents I have moved and informed you 2 WEEKS PRIOR to cancel and ensure that when I move on Saturday I will have wifi.

After promising and CONFIRMING on email that the line has been active it still is not since Friday I have phoned over 20 times asking for assistance being sent from pillar to post and nothing lines even dropped. Told to wait till Tuesday due to the public holiday where I ensured I inform use prior to avoid this from happening yet today I am still without wifi

This morning a technician came did something outside and inside said to leave it on for an hour and it should work 3 hours later same issue connected with no internet phoned vox AGAIN agent says it is not activated and will only be able to do so tomorrow as the people who do the activation are not working today wow. So what did the people who came here this morning due.

Pathetic. Honestly

I will be moving over to a new service provider who actually wants to help their customers and ensures that they don't commit to things they can't deliver on and do not LIE just to get me to keep quiet.

Amend your pro rata due because I am not paying for wifi I did not use