Pathetic service, No feedback as promised

Vox, i am now doubting signing a contact with you for Fibre to the Home. We app**** last week Friday 27/01/2023. Everything was approved and we recieved a email advising the next steps. According to the emal we should have recieved a phone call 2 working days after our order with the service provider to setup a site visit. We have receieved no further communication from you Vox or the service provider.

I called yesterday 31/01/2023 and spoke to a agent, ( Ref Number VOX200695-T1) and was advised that Thandi the project manager for my area would give me a ring before COB 31/01/2023. And as expected she never called me back.

I have now been holding on a call to speak to a agent for over a hour to find out what is happening. How can you run a company with employees that do not contact the custmer back?

I need to know what is going on with my Fibre installation and when it will be installed. I need this done urgently.