Pathetic service, long delays, no communication

My contract was confirmed on 23 October, for an activation date of 1 December. I was promised that everything would be sorted by the time I moved in.

I followed up on 25 November after not having heard anything for a month, only to get a call to say that the speed I had ordered was no longer offered. They tried to tell me that Frogfoot had only just informed them of this, but I find that very difficult to believe. Coincidentally right after I followed up? Please.

We process a new order, I receive confirmation on 26 November. It is now almost three weeks later, and I have yet to be contacted for installation. I've followed up with Vox and Frogfoot to no avail. They just keep telling me to wait to be contacted and that they have no direct contact with anyone from Frogfoot - another thing I find very difficult to believe.

The kicker is this - I live in an apartment with a data port already in the wall. The fibre line is obviously already installed; there should be no additional installation necessary. It should be as simple as turning it on, no? The problem is the people handling customer service have no idea how networks actually work and so they just keep touting the same company lines.

Pathetic service. I can't believe I got hoodwinked into sticking with them when I moved. I won't be making that mistake again.