PATHETIC SERVICE! *********** EMPLOYEES!

Most pathetic service provider I have ever come across!!! Biggest mistake of my life to switch to them.

They REFUSE POINT BLANK to call you back or to provide feedback. I have been without internet since 31 December. I can not work from home.

When you call them, you are in a que of 58 or more people and almost everytime gets cut off. You select the option for them to call back but this just does not happen......

Herewith ONE of the emails sent to them:

Dear Vox team I am utterly disappointed in the service I have received from you.

MOVING TO VOX WAS THE BIGGEST MISTAKE I COULD MAKE!!!

On 1 December I app**** for fibre to my home. At the time I was subscribed at another provider.

I was told that I am to give 30 days notice with the previous provider which I did.

I mentioned to the Vox team that my service would be terminated on 31 December and made 100% sure that I would be activated in time over new year. After numerous calls and extednded periods of holding, which depleted ALL MY AIRTIME!!!, I was given the assurance on 28 December that everything would be in order and that it was merely a switch on that needed to happen.

I asked your call agent when I will get the rooter because without it the switch on will be useless. It will be couriered, was his response..

Yesterday I sent mail after mail asking someone to CALL me without any luck. No one bothers to respond.

I do not have a ROOTER

I am not CONNECTED I am working from HOME WITHOUT INTERNET!!!

I ask again as I did in my numerous mails of yesterday and the day before....

VOX, WHAT MORE DO I NEED TO DO TO GET SOMEONE TO CALL ME??????

PATHETIC PATHETIC PATHETIC!!!

I will strongly discourage anyone wanting you as their provider.