Pathetic service - I wish I went with a different company.

Absolutely terrible experience. Ordered a new line and they activated the wrong existing line, took them a week and a half to correct it and they did not install the new router. It's been three weeks and my router still hasn't been delivered with no communication from them?? I can't get through to anyone that can actually assist me, I've been on hold for hours, I just get redirected. Absolutely pathetic. Can't even cancel it because I can't get through to anybody. Save yourself the trouble, use a different provider.