MM
Marieta M
1 reviews | Active since Nov 2018
14 Feb 2024, 15:40
Pathetic service from.accounts department
My account has been suspended despite being paid in full. Proof of payment has been forwarded numerous times, but my service is not yet restored. And you can't get hold of anybody at the accounts department, as I am.repeatadly transferred or cut-off. I AM DONE WITH VOX. Definately NOT a leader in tele-communications.
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Vox Telecom's replyOfficial
14 Feb 2024, 16:04Good day, Marieta M
Thank you for the review,
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
Do note that payments may take up to 24 hours to be allocated to your account , depending from which bank you paid.
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal or Vox App to make payments for Cash Accounts.
We furthermore recommend that you consider a Debit Order payment method instead of a Cash Payment.
Regards
Vox
Thank you for the review,
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
Do note that payments may take up to 24 hours to be allocated to your account , depending from which bank you paid.
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal or Vox App to make payments for Cash Accounts.
We furthermore recommend that you consider a Debit Order payment method instead of a Cash Payment.
Regards
Vox
Vox Telecom's reply14 Feb 2024, 16:04
Official
Good day, Marieta M
Thank you for the review,
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
Do note that payments may take up to 24 hours to be allocated to your account , depending from which bank you paid.
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal or Vox App to make payments for Cash Accounts.
We furthermore recommend that you consider a Debit Order payment method instead of a Cash Payment.
Regards
Vox
Thank you for the review,
Due to necessary changes in the billing environment, your account will only be unsuspended once the payment has been allocated to your account.
A proof of payment or immediate EFT payment will not lift a suspension on your account until the payment has been allocated.
Do note that payments may take up to 24 hours to be allocated to your account , depending from which bank you paid.
To avoid unnecessary delays in activation of services, we urge you to make use of the Vox Customer Portal or Vox App to make payments for Cash Accounts.
We furthermore recommend that you consider a Debit Order payment method instead of a Cash Payment.
Regards
Vox