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Liz M

1 reviews | Active since May 2014

20 Nov 2022, 10:11

Pathetic service from Web chat consultant

1 hour chatting to a consultant who doesn't read message and keep on repeating same questions. Pathetic Service but they want their monthly payments

0
Replies (3)
Vox Telecom
Vox Telecom's reply20 Nov 2022, 13:58
Official
Good day Liz M,  Thank you for your enquiry. Kindly note that we have escalated your enquiry to our Support team for assistance. We will investigate the matter and provide feedback to you soonest.  Please note that we will not reply on HelloPeter, but will communicate to you on our official company communication platforms as per our website. Kind Regards, 

Vox
Vox Telecom
Vox Telecom's reply24 Nov 2022, 10:33
Official
Good day,  Liz M
 
 Thank you for your patience whilst this matter was being investigated.
 
 Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved after the onsite team attended.
 
 Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
 
Kind Regards, 
Vox   
LM
Liz M's update25 Nov 2022, 22:11
Reviewer Update
Thank you for your prompt response. The connectivity issue was resolved timeously..