NR
Navindra R

1 reviews | Active since Oct 2014

10 Sept 2016, 11:14

Pathetic service from Vox Telecom

<p>On 15 July 2016 I requested Vox to provide me with a nano sim card and an installed range extender. The request was forwarded to Lamla who provided unacceptable service. Monica in the Complaints Dept. attempted to help. I am still waiting 8 weeks later. This is pathetic service from a company whose values include quality service, efficiency and integrity.</p>

0
Replies (2)
Vox Telecom
Vox Telecom's reply10 Sept 2016, 12:02
Official

Good Day Navindra

Thank you for bringing this to our attention.

We will investiagte the matter and provide you with feedback.

Regards

Vox Telecom

Vox Telecom
Vox Telecom's reply19 Sept 2016, 09:42
Official

Good day Navindra,

As per the feedback received, the sim card has been delivered and signed for. Our Customer Service Department is in constant contact with you (***).

We apologise for the inconvenience caused.

Regards,

Vox Telecom.