TM
Thebe M

1 reviews | Active since Apr 2023

10 Feb 2025, 17:27

Pathetic service from VOX

I have logged a call with VOX for no Internet at my place on 30/01/2025. Ever since then, my call has not been attended to till now. I spoke to 6 different VOX team members who informed me that my calls were closed due to Vuma saying wrong address and the call has been resolved. I supp**** the correct address 5 times whis is the same address on VOX contract. I am dissaponted with VOX that I have decided to terminate my contract with them. They don't even have a complaint contact details or atleast on their portal. I know as always they are going to respond by saying "Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution." which they never do. What a pathetic response and service from VOX.

0
Replies (2)
Vox Telecom
Vox Telecom's reply10 Feb 2025, 17:32
Official
Good day,  Thebe M. 

Thank you for your review. 

Please note that we have escalated the query to our support department. They will contact you to provide further assistance. 


Regards 
Vox Team. 
Vox Telecom
Vox Telecom's reply13 Feb 2025, 13:12
Official
Good day, Thebe M. 
 
Thank you for your patience whilst this matter was being investigated. 

Kindly note that we have received confirmation that the Fibre line has been activated. 
Should you require any further assistance, please do not hesitate to contact us. 
 
 Kind Regards, 
 Vox