Pathetic Service from VOX

Pathetic service from VOX - I would not recommend anyone to use them at all. Endless problems and none of the departments communicate with each other. When you call you get transferred from one department to the next and nobody seems to be able to resolve a query. I ordered a wireless Extender - which I cancelled on via phone and email on the 28 March 2022 when I spoke to a consultant and technician. Cancellations department never cancelled this and I was subsequently billed in April 2022 for R1300. I called billing and advised them that this was cancelled and that the technician never installed the wireless extender and they advised that i would be refunded. Been calling every second to third day with regards to the refund. Was advised now that it was declined and nobody can give me answer as to why. GATVOL of this bad customer service. Actually non existing service that I am getting! They are easy to deduct money of your account for a device that you do not even have !!!!