PATHETIC SERVICE FROM VOX

I'm a Vox client only for about 4 months now, and eversins I joint was issues, first, it took them to get up my service from June 12 to 28 July 23, more than a month. Second, they still charged me for service I did not receive, there was no internet over that period. I had to complaint about it. Now my service is suspended as where they are aware of my salary date that is the 15th monthly. I've been paying every month, but still my service is suspended. My last payment was 15 Oct 23. I paid 15 July, 15 August, and 15 Sept. So they threatening me with suspension and penalty fees. Why I'm experiencing this **** service, I don't know as this is a month to month contract. So if they want to cancel it, they can go ahead as I will not be held accountable for penalties if they cancel it. This is really pathetic service. This means if I pay every month the 15th, I will have no internet after the 01st of every month. I cannot continue with service like this. This is the service you get after joining, even if you inform them about your salary date.