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Bev W
1 reviews | Active since May 2023
24 Mar 2024, 11:32
Pathetic service from vox
I am paying for a 60/60 line and am lucky if I get a 25 download. Have been In to the PE branch who lodged a complaint for me and advised that I would be contacted by service agent to date no one has contacted us. Called the call center and still not getting the service I am paying for... Will Vox charge me for a 20 download speed I don't think so. I am now putting out feelers for another service provider as clearly vox is not interested in customer service
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Replies (4)0
Replies (4)
Vox Telecom's replyOfficial
24 Mar 2024, 12:42Good day Bev W
Thank you for your review.
Kindly note that the details of your query has been sent to the Technical team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Technical team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply24 Mar 2024, 12:42
Official
Good day Bev W
Thank you for your review.
Kindly note that the details of your query has been sent to the Technical team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Technical team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
BW
Bev W's updateReviewer Update
24 Mar 2024, 13:24Standard reply to all queries won't hold my breath
BW
Bev W's update24 Mar 2024, 13:24
Reviewer Update
Standard reply to all queries won't hold my breath
Vox Telecom's replyOfficial
26 Mar 2024, 12:07Good day, Bev.
Thank you for your patience while the matter was being investigated.
Kindly note that we have received confirmation that a Technician was on-site. The router was reset and a new base file loaded. The router was re-provisioned and speeds were confirmed.
Please do let us know if there is anything else we can assist with.
Kind Regards,
Vox
Thank you for your patience while the matter was being investigated.
Kindly note that we have received confirmation that a Technician was on-site. The router was reset and a new base file loaded. The router was re-provisioned and speeds were confirmed.
Please do let us know if there is anything else we can assist with.
Kind Regards,
Vox
Vox Telecom's reply26 Mar 2024, 12:07
Official
Good day, Bev.
Thank you for your patience while the matter was being investigated.
Kindly note that we have received confirmation that a Technician was on-site. The router was reset and a new base file loaded. The router was re-provisioned and speeds were confirmed.
Please do let us know if there is anything else we can assist with.
Kind Regards,
Vox
Thank you for your patience while the matter was being investigated.
Kindly note that we have received confirmation that a Technician was on-site. The router was reset and a new base file loaded. The router was re-provisioned and speeds were confirmed.
Please do let us know if there is anything else we can assist with.
Kind Regards,
Vox
BW
Bev W's updateReviewer Update
26 Mar 2024, 13:31I will give credit where it is due and say thank you for the service of the technician who seems to have sorted out the issue that we, were having but why oh why must a person first revert to complaining on a public platform before service is provided
BW
Bev W's update26 Mar 2024, 13:31
Reviewer Update
I will give credit where it is due and say thank you for the service of the technician who seems to have sorted out the issue that we, were having but why oh why must a person first revert to complaining on a public platform before service is provided