Pathetic service from Vox

Item: Vox Telecom
Rating: 1
Author: ronnie K

Pathetic service.

I have 8 services with Vox, and they are pathetic in returning calls and emails. I have sent them over 16 emails, left many many messages to try install additional services with Vox and they don't care.

If you late paying your invoices, they cut you off immediately, yet try contact them and that is impossible.

I wish there was another service provider in Orange Grove.

Helpful (0)

Replies (3)

Vox Telecom's replyOfficial

02 Jul 2021, 11:09

Good day, Ronnie K

Thank you for your post.

Kindly note that we have escalated your complaint to the Sales Management team for assistance.

We will investigate the matter and provide feedback to you soonest.

Kind Regards,
Vox

Vox Telecom's reply02 Jul 2021, 11:09

Official

Good day, Ronnie K

ronnie K's updateReviewer Update

02 Jul 2021, 15:30

Thanks, but WHY WAIT for a message to be posted on HelloPeter before you do what you should have done already as a course of NORMAL CUSTOMER SERVICE.

A MASSIVE thank you to Hello Peter

ronnie K's update02 Jul 2021, 15:30

Reviewer Update

Thanks, but WHY WAIT for a message to be posted on HelloPeter before you do what you should have done already as a course of NORMAL CUSTOMER SERVICE.

A MASSIVE thank you to Hello Peter

Vox Telecom's replyOfficial

05 Jul 2021, 10:02

Good day, Ronnie K

Thank you for your patience whilst this matter was being investigated.

Should you require any further assistance, please do not hesitate to contact us.

Kind Regards,
Vox

Vox Telecom's reply05 Jul 2021, 10:02

Official

Good day, Ronnie K

Thank you for your patience whilst this matter was being investigated.

Should you require any further assistance, please do not hesitate to contact us.

Kind Regards,
Vox