PATHETIC SERVICE FROM VOX

Simply said, this company does not take customers seriously. 4 days have gone by and repeatedly we asked for our connectivity to be resolved. After multiple calls, I was promised a technician is coming on Tuesday 7 January around 1pm to 2pm. That did not happen and i called repeatedly and they called saying technician is coming between 3pm and 4pm. Again, that was a lie. Nothing happened. Then i called around 5pm and guess what, they have probably knocked off and no one can confirm the ETA of the technician. No feedback or follow-up whatsoever. Now the service centre, also not sure, are noting that there is likely a reschedule to another day, which no one knows or have we been informed.

I am sick and tired of this service and effective tomorrow, if there is no technician to fix this issue tonight, i request cancellation and release. I will not accept 30 day waiting period as we do not have connectivity and its not our fault the technician did not come. This is the WORST SERVICE received in my service career. Even the field support teams are not reachable on call. You must hope they respond on email. This is pathetic.