KM
Keshlan M
1 reviews | Active since Jun 2013
17 May 2021, 16:14
Pathetic service from Vox
Pathetic service from Vox once again (had a similar issue last year with another line). Ordered my line 4 weeks ago. There was a problem with the Openserve installation which Vox did nothing to follow up on (I called Openserve 6 times until issue was resolved).
Now that Openserve installation is complete - Vox cannot even complete a simple task like sending me my new username and password. The application has been sitting with 'Tyson' for 5 days now and I have called Vox 4 times to follow up. Each time they give me the same excuse but no resolution on something that should be standard procedure.
Save yourself the trouble and do not sign up with this company.
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Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
17 May 2021, 18:20Good day, Keshlan
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Project Management team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Project Management team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply17 May 2021, 18:20
Official
Good day, Keshlan
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Project Management team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that the details of your complaint has been sent to the Project Management team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
27 May 2021, 11:53Good day, Keshlan
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Link was corrected by Openserve and the Installation was completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Link was corrected by Openserve and the Installation was completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Vox
Vox Telecom's reply27 May 2021, 11:53
Official
Good day, Keshlan
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Link was corrected by Openserve and the Installation was completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Link was corrected by Openserve and the Installation was completed.
Should you require any further assistance, please do not hesitate to contact us.
Kind Regards
Vox