Pathetic service from Voc Telecommunication

I received a bad service from Vox telecommunications with its staff. I have now 2 accounts with the company for a fiber for myself in C.T and the other one which I just recently took in December month and the consultant took me through the whole process and also told me my first installment will be end January of 2024. Installation was done, and a router was couriered to my home in Gqeberha that is around the 17th January 2024. Since it arrive my family received no internet service. I kept on chatting with different agencies regarding the matter to no avail. They have a tendency of attending to the chat late not only that but once you come through to an agent they will take.long to respond to you 10mins and more with no one on the chat. Even if you are having double chats one should not take that long to get back to a customer. Eventually one of the agents told me to process a payment for the new account for the fiber which I did and also pay for the month of February and was told that it will work. I did that and up until date nothing has happened and I keep.on contacting them regarding a matter and requested that a technician be sent to.my home to.look into the matter. I was told in 72hrs I will receive a phone call to notify me when the technician will be coming through. Nothing happened 72hrs passed even at that I am reaching out to Vox. Just last night and I even mentioned to the consultant that before while I first took this contract I wanted to cancel the contract as my family wanted to travel then. I contacted Vox for that and I was told that I am not able to that as it is in the process of being installed. I thought okay not a problem inform my family so that there should be someone to receive the people that will be coming through for installation. The agents that I aspoke to yesterday 31/01/2024 the first one was just as unprofessional Noma she's a technician as she told me that a technician will be coming through at 6pm and when i asked for her full name she just gave a name and refused to give her last name and she said she does not have one.I asked for them as at this point i need someone who take ownership of the call as the Vox agents they don't give their names via chat or call. You will need to ask them for their name.Then around was told.by my family that no technician came through. I had to phone again in the evening and.came through to another cold agent as I was stating my issue asked if i want to do cancel my services. He (Steven) was the one more annoyed than me who is the customer and wanted just to cancel the contract. I was.like what of the fact that I waited so long and I have paid. I asked him to sent me an email with the escalation that he has done and told me that a technician will be coming through today. I paid pro-rata for January for services that I never received or used. My family did not benefit from it at all.Even the 1 star for the rating Vox does not deserve if. Pathetic service as they don't deliver and you deal with their unprofessional technical support stuff.