PATHETIC SERVICE FROM THE SENIOR LEADERSHIP TO THE SERVICE CONSULTANTS

I changed my UPS with VOX when we moved and was informed that the old UPS will be collected. So in April this year, I received an sms to say the UPS will be collected by my home address on the 29 April. That never happened, no courier called, and nothing was collected. In October i get a bill of R699 and when i called to question what this was for, i was informed that they billing me for the ups that was not received. Keep in mind Vox sms'd me to say it will be collected and it wasnt collected. Now i logged a ticket called the accounts department (i can provide evidence of the calls i made and tickets logged) The accounts department informs me the courier was at my property and i informed the couriers i will drop it off at the warehouse. When i called the couriers (Skynet Couriers) they informed me that the collection of the UPS was cancelled because VOX provided the incorrect address based in JHB yet i am based in Cape Town. They take no responsibility yet i get billed for their incompetence. I then drove to Thornton to drop the UPS and i get told, oh they need the cable aswell. I went back to Thornton with the cable then i call the accounts department again (I spoke to Jennilee, Amber, Charne, Dirk, Kgomotso) and now im informed i didnt return the cable. Pathetic service. No apologies, nothing. I have 2 return notes for the cable and ups and i emailed this to them yet i still get billed R250 for cable. You call, they cant assist. I email the CEO and still to this day, no response no action, no nothing. Now they debit me R1126 -R876 monthly debit order for the wifi and ups and R250 for a cable that i returned but they ignore emails, they ignore clients, we just another person in the queue waiting to be helped. I get billed for their incompetence. Try calling VOX or logging a ticket, no one returns your call. I will be moving to Vodacom and closing my account. Pathetic service all round. I will NEVER recommend this pathetic service provider to anyone and i will log weekly reviews until this is sorted.