Pathetic Service

Their current rating does not even surprise me! I used to love VOX. I use to recommend them to everyone and even helped quite a few of my friends and Family members sign up for VOX.

Unfortunately this all changed in the last two months. We had a huge storm in the past two months which caused damaged to my router. We called VOX and emailed then to report the problem on the same day. We had absolutely no assistance. Later that week, I tried getting hold of their technicians via phone and again could not get a hold of them. Send numerous emails and still had no response. Eventually I got a hold of a Technician about 2 weeks later and a technician came out. They informed us that it wasn't the router but was the box that belonged to Frogfoot. They informed me that they would log a call with frogfoot and thereafter come and replace the router. 3 days later I emailed frogfoot, only to find out that the call was never logged. I then logged the call myself and they sent a technician about a week later. The Technician for frogfoot arrived and indicated that there was nothing wrong and that the box had power and that the only fault was the router. I then informed VOX. They then rebooked their Technician to come and replace the router. 3 days later when the router was replaced, I received an invoice for over 2000 for the replacement. I then sent the invoice to my insurance who then requested the damaged router which VOX technician took with him. When the insurance contacted VOX, they were told that I should not have been charged for the new router as the damaged was caused by Natural causes. So all in all I have been without wifi for 4 out of the last 5 weeks. 2 months payment for absolutely nothing.

I sent numerous emails to Vox customer care informing them that I expect to hear from Management and that I am not impressed with their recent pathetic service and the reply I received was that there is no credit to which I rep**** and informed them that I do not want credit, I wanted to speak to Management about their pathetic service. And then after everything to sit with this issue where I was billed incorrectly and cannot get a hold of anyone to assist to resolve the issue. YOU'VE LOST MY VOTE GUYS