JW
Joe W
1 reviews | Active since Jul 2012
19 Feb 2024, 10:57
Pathetic service
2 months I have been struggling with pathetic connection. On 12/02/2024, I had a telephonic conversation with a technician that assured me that a callout will be scheduled where someone will come out to test and check on the line. I informed the technician that I am using the same router since I have signed up four years ago. He said that could also be a reason and they will sort it out. WhatsApp messenger is useless. Calls of up to 13min without answer. Pathetic
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
19 Feb 2024, 11:33Good day, Joe
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply19 Feb 2024, 11:33
Official
Good day, Joe
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your review.
Kindly note that the details of your query has been sent to the Support team to investigate and assist.
We will provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
21 Feb 2024, 08:03Good day , Joe
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity problem was resolved after the router had been replaced.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity problem was resolved after the router had been replaced.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply21 Feb 2024, 08:03
Official
Good day , Joe
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity problem was resolved after the router had been replaced.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being resolved.
Kindly note that we have received confirmation that the connectivity problem was resolved after the router had been replaced.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
JW
Joe W's updateReviewer Update
22 Feb 2024, 17:58My connection is slightly better, but now Im struggling to log into my router and your "support" is not support me
JW
Joe W's update22 Feb 2024, 17:58
Reviewer Update
My connection is slightly better, but now Im struggling to log into my router and your "support" is not support me