1 reviews | Active since Mar 2017
Pathetic Service
Pathetic service over the last three weeks received from VOX.
Have been struggeling with connection at home while away (online systems keeps going down) and logged tickets almost daily.
When arriving home on Sunday I logged ticket as the connection kept dropping. On Wednesday Frogfoot came to my house to test the line and everything from there side was good and indicated that VOX must test my router. Problem still not solved VOX closed my ticket. I opened a new ticket this afternoon stating how unhappy I am and 2 hours after logging ticked my internet is completely down even on the Frogfoot box.
I was phone by VOX this morning and it was indicated a technician will be send to test the router and I am still waiting for a call from the technician.
Basically I have been paying for a service the past month that is down more than online.
Really Pathetic from VOX
Thank you for your post.
Kindly note that the above has been noted and escalated to the On-Site Support department for further assistance.
Feedback will be provided to you soonest.
Kind regards,
Vox
Thank you for your post.
Kindly note that the above has been noted and escalated to the On-Site Support department for further assistance.
Feedback will be provided to you soonest.
Kind regards,
Vox
We have received confirmation from our onsite team that they assisted with the query and successfully identified and resolved the fault.
Please let us know if there is anything we can assist with.
Regards
Vox
We have received confirmation from our onsite team that they assisted with the query and successfully identified and resolved the fault.
Please let us know if there is anything we can assist with.
Regards
Vox