IA
Ian A

1 reviews | Active since Mar 2022

06 May 2022, 13:09

Pathetic service

I needed Fibre in the East London and Frogfoot had Fibre and Vox had the best package. And that is where the joy ends. Technician who installed did such a bad job that they came back 3x. They dug up my nee garden and paving and just dumped it back and I had to fix it at an additional cost. The technician who activated the line said we needed 2 router @ R2700 each as our home is over 2 levels. The 2 routers clashed, as advised by another technician . He disabled the 2nd router and all I fine. I work from home till early in the morning and, without fail, VOX and Frogfoot and doing line maintenance. Jippee I escalated this to VOX as high as CEO level with pictures. Some did call back but after all the Escalations I think she got demotivated. What extra costs!!! Sorry you must just foot the bill. NOW, I need Fibre for my other home..Hell NO. I'm staying away from Frogfoot and VOX. I will pay more and go with Almost as Bad Vodacom.

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Replies (2)
Vox Telecom
Vox Telecom's reply06 May 2022, 13:39
Official
Good day,  Ian A 

Thank you for your review. 

Kindly note that the details of your query has been sent to the Support team to investigate and assist. 

We will provide feedback to  you soonest. 

Kind Regards, 
Vox 
Vox Telecom
Vox Telecom's reply12 May 2022, 09:43
Official
Good day, Ian A
 
Thank you for your patience whilst this matter was being investigated.
 
Kindly note that we have received confirmation from our technical support team that the connectivity issues were resolved.
 The extender was a outright purchase , this can not be cancelled or refunded , Vox do allow a 7 day cooling off period, in this instance it was purchased Oct 2020.

  Should you require any further assistance, please do not hesitate to contact our 24/7 Support Center on *** or email ***
 
Kind Regards, 
Vox