Pathetic service
I am utterly disgusted with the service of VOX and vumatel.My fiber has been down since last week Thursday. I have been given the run around and have been told I will be called since Saturday. I am unable to work since this has occured and all they can do is give a person the run around and blame games to vumatel.
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Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
24 May 2023, 09:21 Good day Lucille B
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***8
The Support team will follow up with the Network Provider , Vumatel ISP-*** on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***8
The Support team will follow up with the Network Provider , Vumatel ISP-*** on the progress of the fault and update you on the status.
Regards
Vox
Vox Telecom's reply24 May 2023, 09:21
Official
Good day Lucille B
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***8
The Support team will follow up with the Network Provider , Vumatel ISP-*** on the progress of the fault and update you on the status.
Regards
Vox
Thank you for your review.
Kindly note that the original fault is still open on the reference VOX***8
The Support team will follow up with the Network Provider , Vumatel ISP-*** on the progress of the fault and update you on the status.
Regards
Vox
's updateReviewer Update
24 May 2023, 11:13This has been on going and you mean to tell me that a simple call with feedback or to get a technician in can take 5 days yet you have already sent out a statment for payment. This is a terrible eperiene that I would advise people against your service. I seem to be using all my airtime to follow up yet no1 communicates instead send an automated mail tha they tried calling after I make a call.. utter ******* service
's update24 May 2023, 11:13
Reviewer Update
This has been on going and you mean to tell me that a simple call with feedback or to get a technician in can take 5 days yet you have already sent out a statment for payment. This is a terrible eperiene that I would advise people against your service. I seem to be using all my airtime to follow up yet no1 communicates instead send an automated mail tha they tried calling after I make a call.. utter ******* service
Vox Telecom's replyOfficial
01 Jun 2023, 11:23Good day, Lucille B
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the router was replaced.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the router was replaced.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply01 Jun 2023, 11:23
Official
Good day, Lucille B
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the router was replaced.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the router was replaced.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox