AS
Angelique S
1 reviews | Active since Jan 2024
08 Jan 2024, 15:49
Pathetic service
We moved into a new home on 1st September 2023... we cancel the wifi extender and power bank, together with the 2 wifi cameras... Vox told us that they will collect the hardware the first week of October, after the 2nd week we phoned vox to remined them to make the collection... after several phone calls with vox they send a courier on the 13th of November and collected the hardware except the camera's. Still to this day we keep on recieving a bill for the harware, we just dont know what to do anymore as vox just dont response to my mails and requests... a Manager helped us in the beginning of November and said that all is resolved but it is not... I cant explain how pathetic the service is.
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Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
08 Jan 2024, 16:48 Good day, Angelique S
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Vox Telecom's reply08 Jan 2024, 16:48
Official
Good day, Angelique S
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have sent the details of your complaint to the Customer Service team for assistance.
We will be in contact with you soonest to assist.
Kind Regards,
Vox
AS
Angelique S's updateReviewer Update
10 Jan 2024, 13:16Hi
Customer Service wont be able to help, I already wasted alot of airtime on them and nothing gets done.
Customer Service wont be able to help, I already wasted alot of airtime on them and nothing gets done.
AS
Angelique S's update10 Jan 2024, 13:16
Reviewer Update
Hi
Customer Service wont be able to help, I already wasted alot of airtime on them and nothing gets done.
Customer Service wont be able to help, I already wasted alot of airtime on them and nothing gets done.
Vox Telecom's replyOfficial
19 Jan 2024, 13:14Good day, Angelique
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Cancellation Department has sent correspondence to you pertaining to your query.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Cancellation Department has sent correspondence to you pertaining to your query.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Vox Telecom's reply19 Jan 2024, 13:14
Official
Good day, Angelique
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Cancellation Department has sent correspondence to you pertaining to your query.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that the Cancellation Department has sent correspondence to you pertaining to your query.
Should you require any further assistance, please do not hesitate to contact us on *** or email ***
Kind Regards,
Vox