Pathetic service delivery

My internet line through Vox has been cancelled without my consent. I did not wish to cancel my line as mentioned in multiple emails however my line has been cancelled since the 25 August. I have had to call the customer service line multiple times a day with no feedback or a timelines as to when my line will be reinstated.

The service is pathetic to say the least and considering this error was made on their end one would expect a great effect would be put into ensure this is corrected.

It is not acceptable to pay for a service however have no service delivery!