DN
Diane N
1 reviews | Active since Sept 2020
06 Dec 2022, 10:38
Pathetic service
My fibre at home as been down since 8am this morning and I have been on the customer care line for over 2 hours and not a single person picks up thr line. I have sent an email through and still noyhing
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
06 Dec 2022, 11:02Good day , Diane N
Thank you for the review
We received the email logged 10:45 - Ticket ref VOX***4
The link is currently down , our support team did escalate accordingly to the Network Provider , Vumatel Ref ISP-992448
The Support team will follow up with the Network Provider on the progress of the fault and update you on the status.
Regards
Vox
Thank you for the review
We received the email logged 10:45 - Ticket ref VOX***4
The link is currently down , our support team did escalate accordingly to the Network Provider , Vumatel Ref ISP-992448
The Support team will follow up with the Network Provider on the progress of the fault and update you on the status.
Regards
Vox
Vox Telecom's reply06 Dec 2022, 11:02
Official
Good day , Diane N
Thank you for the review
We received the email logged 10:45 - Ticket ref VOX***4
The link is currently down , our support team did escalate accordingly to the Network Provider , Vumatel Ref ISP-992448
The Support team will follow up with the Network Provider on the progress of the fault and update you on the status.
Regards
Vox
Thank you for the review
We received the email logged 10:45 - Ticket ref VOX***4
The link is currently down , our support team did escalate accordingly to the Network Provider , Vumatel Ref ISP-992448
The Support team will follow up with the Network Provider on the progress of the fault and update you on the status.
Regards
Vox
Vox Telecom's replyOfficial
13 Dec 2022, 07:25Good day, Diane N
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Vox Telecom's reply13 Dec 2022, 07:25
Official
Good day, Diane N
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Vumatel restored the link.
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
Kind Regards,
Vox