Pathetic service

I had an issue with one of my accounts, that is for the services for *** ( 44 Tshiwula Street, New Brighton, Port Elizabeth. On the 23rd of January 2025 I reached out to Vox via chat regarding my services that were not working. A ticket 567937 was created which was assigned to a contractor. I stayed without services. from 22nd January 2025 and reached out to Vox on the 23 of January, 2025.and my service were fixed on 28th of January 2025. The agents that work on chats give pathetic service as they take long to reply to text and they are not professional at all. The agent that assisted me telephonically when I mentioned to him of pro-rata for the days I was out of service. He advised that pro-rata can only be done by the accounts department once the service are up and running so he transfered me. He did transfer me to accounts department on the 28th Of January 2025 and the agent in that department said he cannot help ans that he will transfer me to someone else. I realize that iit was almost closing time for the accounts department so no one picked and the call ended. When I returned the call there was only answering machine which stated the trading hours for accounts department. On the 10th February 2025 I emailed Fatima a credit controller at Vox regarding the matter and I never got any reply. I am a.loyal customer at Vox to a point of having 2 accounts with them in Cape Town ref:I *** since 2023. I am not happy as I pay for the service to be given such pathetic service.