MG
Marnitz G
1 reviews | Active since Feb 2022
06 Jun 2022, 20:33
Pathetic service
Got billed 3 months but the router isn't even activated. Each time when you phone in you get transferred from one department to the next... and when you cancel the poor service you get billed again "because its in the contract"... Pathetic...
Helpful (0)
Replies (2)0
Replies (2)
Vox Telecom's replyOfficial
07 Jun 2022, 07:05Good day Marnitz Grobler,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Vox Telecom's reply07 Jun 2022, 07:05
Official
Good day Marnitz Grobler,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on HelloPeter.
Kind Regards,
Vox
Vox Telecom's replyOfficial
14 Jun 2022, 10:58Good day, Marnitz G
Thank you for your patience while this matter was being investigated.
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
We received confirmation on 05 April 2022 , that you already have a router and only requested that the line should be switched on from Vox side.
Kindly note that Vox conditionally waivers the Setup/Configuration and Installation charges for the activation of the fibre services upon sign up, on the condition that the services remain active for 12 months.
Should the service be cancelled within the 12 month period, the conditionally waivered Setup/Configuration and Installation charge is billed back to the account.
Please note that the billing is not for the Vox router, but for the Setup and Configuration of the services.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
We received confirmation on 05 April 2022 , that you already have a router and only requested that the line should be switched on from Vox side.
Kindly note that Vox conditionally waivers the Setup/Configuration and Installation charges for the activation of the fibre services upon sign up, on the condition that the services remain active for 12 months.
Should the service be cancelled within the 12 month period, the conditionally waivered Setup/Configuration and Installation charge is billed back to the account.
Please note that the billing is not for the Vox router, but for the Setup and Configuration of the services.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Vox Telecom's reply14 Jun 2022, 10:58
Official
Good day, Marnitz G
Thank you for your patience while this matter was being investigated.
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
We received confirmation on 05 April 2022 , that you already have a router and only requested that the line should be switched on from Vox side.
Kindly note that Vox conditionally waivers the Setup/Configuration and Installation charges for the activation of the fibre services upon sign up, on the condition that the services remain active for 12 months.
Should the service be cancelled within the 12 month period, the conditionally waivered Setup/Configuration and Installation charge is billed back to the account.
Please note that the billing is not for the Vox router, but for the Setup and Configuration of the services.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Thank you for your patience while this matter was being investigated.
We have received the request to cancel the services and the cancellation request has been actioned accordingly.
We received confirmation on 05 April 2022 , that you already have a router and only requested that the line should be switched on from Vox side.
Kindly note that Vox conditionally waivers the Setup/Configuration and Installation charges for the activation of the fibre services upon sign up, on the condition that the services remain active for 12 months.
Should the service be cancelled within the 12 month period, the conditionally waivered Setup/Configuration and Installation charge is billed back to the account.
Please note that the billing is not for the Vox router, but for the Setup and Configuration of the services.
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox