NS
Neel S
1 reviews | Active since May 2022
12 May 2022, 11:17
Pathetic service
It took two weeks for Vox to realize that Metrofiber is not in my area. This is specifically after I requested the consultant to have a look at it. It also states on the website that Metrofiber is in my area. I then had to go with openserve where the plan is more than double the price what I orignally agreed to. I feel like this is a mistake from Vox's side and they should be able to give me the same price.
Helpful (0)
Replies (3)0
Replies (3)
Vox Telecom's replyOfficial
12 May 2022, 12:54Good day, Neel S
Thank you for your post.
Kindly note that we have escalated your complaint to the sales management team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have escalated your complaint to the sales management team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's reply12 May 2022, 12:54
Official
Good day, Neel S
Thank you for your post.
Kindly note that we have escalated your complaint to the sales management team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Thank you for your post.
Kindly note that we have escalated your complaint to the sales management team for assistance.
We will investigate the matter and provide feedback to you soonest.
Kind Regards,
Vox
Vox Telecom's replyOfficial
16 May 2022, 09:33Good day Neel S
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Sales Specialist has made contact with you and assisted in processing your order with the Network Provider, Openserve
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Sales Specialist has made contact with you and assisted in processing your order with the Network Provider, Openserve
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Vox Telecom's reply16 May 2022, 09:33
Official
Good day Neel S
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Sales Specialist has made contact with you and assisted in processing your order with the Network Provider, Openserve
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
Thank you for your patience whilst this matter was being investigated.
Kindly note that we have received confirmation that the Sales Specialist has made contact with you and assisted in processing your order with the Network Provider, Openserve
Should you require any further assistance, please do not hesitate to contact us on 087 *** or email ***
Kind Regards,
Vox
NS
Neel S's updateReviewer Update
30 May 2022, 09:50Just an update on this complaint. It is now more than 2 weeks later, and there is zero progress on my order.
I specifically stated on numerous emails and calls to consultants that I already have an Openserve ONT installed. However, on the 24th of May I receive an email from VOX stating they contacted Openserve to book a completely new installation.
Extremely frustrated I called and spoke to multiple consultants over the next few days explaining that I already have an ONT, it just needs to be activated. Every consultant requests the ONT serial number, which I provided 4 times. This morning I made another follow up, to find out that not a single thing has been done to update the query. They are not even aware that I already have an ONT, and best of all, they haven't even placed an order with Openserve yet.
I placed this order on the 4th of May, it is already the 30th of May and VOX has not even placed an order with Openserve. Disgusting service.
I specifically stated on numerous emails and calls to consultants that I already have an Openserve ONT installed. However, on the 24th of May I receive an email from VOX stating they contacted Openserve to book a completely new installation.
Extremely frustrated I called and spoke to multiple consultants over the next few days explaining that I already have an ONT, it just needs to be activated. Every consultant requests the ONT serial number, which I provided 4 times. This morning I made another follow up, to find out that not a single thing has been done to update the query. They are not even aware that I already have an ONT, and best of all, they haven't even placed an order with Openserve yet.
I placed this order on the 4th of May, it is already the 30th of May and VOX has not even placed an order with Openserve. Disgusting service.
NS
Neel S's update30 May 2022, 09:50
Reviewer Update
Just an update on this complaint. It is now more than 2 weeks later, and there is zero progress on my order.
I specifically stated on numerous emails and calls to consultants that I already have an Openserve ONT installed. However, on the 24th of May I receive an email from VOX stating they contacted Openserve to book a completely new installation.
Extremely frustrated I called and spoke to multiple consultants over the next few days explaining that I already have an ONT, it just needs to be activated. Every consultant requests the ONT serial number, which I provided 4 times. This morning I made another follow up, to find out that not a single thing has been done to update the query. They are not even aware that I already have an ONT, and best of all, they haven't even placed an order with Openserve yet.
I placed this order on the 4th of May, it is already the 30th of May and VOX has not even placed an order with Openserve. Disgusting service.
I specifically stated on numerous emails and calls to consultants that I already have an Openserve ONT installed. However, on the 24th of May I receive an email from VOX stating they contacted Openserve to book a completely new installation.
Extremely frustrated I called and spoke to multiple consultants over the next few days explaining that I already have an ONT, it just needs to be activated. Every consultant requests the ONT serial number, which I provided 4 times. This morning I made another follow up, to find out that not a single thing has been done to update the query. They are not even aware that I already have an ONT, and best of all, they haven't even placed an order with Openserve yet.
I placed this order on the 4th of May, it is already the 30th of May and VOX has not even placed an order with Openserve. Disgusting service.