AO
Amanda O

1 reviews | Active since Sept 2016

12 Oct 2024, 14:18

Pathetic service by Vox Telecoms

Please be very careful when entering into an agreement with Vox. Their service is absolutely ****py and couldn’t care less when the services are down. They don’t care to follow up, no telephone calls when promised to call you back. In the past week we (business) where off exactly 3 times and since yesterday 11 October 2024 still off now being 24 hours down. How do you operate a business with this kind of support. Not only poor service they are exorbitantly expensive, which I don’t mind however there is just atrocious service.

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Replies (2)
Vox Telecom
Vox Telecom's reply12 Oct 2024, 14:40
Official
Good day Amanda O

Thank you for your review. 

Kindly note that the details of your query has been sent to the Technical team to investigate and assist. 

We will provide feedback to  you soonest. 

Kind Regards, 
Vox 
Vox Telecom
Vox Telecom's reply18 Oct 2024, 10:27
Official
Good day, Amanda O
 
Thank you for your patience while this matter was being investigated.
 
 
Kindly note that we have received confirmation that the connectivity issues were resolved after the Network Provider , Frogfoot replaced the ONT.
Should you require any further assistance, please do not hesitate to contact us. 
 
 Kind Regards, 
 Vox