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Happymore T

1 reviews | Active since Oct 2020

23 Feb 2022, 14:27

Pathetic Service

Pathetic feedback from Vox. Have been trying to get wifi reconnection after renovations but not luck in almost a month. Moved from pillar to post for that long; helpline employees are not helpful. Traumatic !!

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Replies (3)
Vox Telecom
Vox Telecom's reply23 Feb 2022, 15:00
Official
Good day, Happymore T 

Thank you for your review. 

Please note that the details of your complaint has been sent to the Customer Service team to investigate the matter and assist with the resolution. 

We will provide feedback to you soonest. 

Kind Regards, 
Vox 
HT
Happymore T's update08 Mar 2022, 14:41
Reviewer Update
Disheartening to find that no assistance has been given to me since 2 months ago. Fibre connection still down. Difficult to recommend a friend, over my dead body !!
Vox Telecom
Vox Telecom's reply17 Mar 2022, 12:51
Official
Good day  Happymore T
 
Thank you for your patience whilst this matter was being investigated.
 
Kindly note that we have received confirmation that line has been activated and the installation has been completed.
 
Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
 
Kind Regards, 
Vox