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WM
Wayne M

1 reviews | Active since Jun 2011

06 Aug 2022, 16:51

Pathetic Service

Pathetic service. Billing pro rata for service prior to even receiving modem. Billing for a 500/250 service when supplying 95.7/105 and after numerous attempts not resolving speed issue. Love reference numbers that never go any further

0
Replies (4)
Vox Telecom
Vox Telecom's reply06 Aug 2022, 18:11
Official
Good day, Wayne M
 
 Thank you for your review. 
 
 Kindly note that the details of your query has been sent to the Support team to drive the matter to a final resolution. 
 
 We will provide feedback to  you soonest. 
 
 Kind Regards, 
Vox  

Vox Telecom
Vox Telecom's reply08 Aug 2022, 16:31
Official
Good day,  Wayne M
 
Thank you for your patience whilst this matter was being investigated.

Kindly note that we have received confirmation that the connectivity issues were resolved.

And you were advised of delivery timeframe as per our T's and C's.

Should you require any further assistance, please do not hesitate to contact us on *** or email, ***

Kind Regards, 
Vox
WM
Wayne M's update08 Aug 2022, 16:55
Reviewer Update
Nothing has been resolved the speed is still down Vox was unable to rectify and have now escalated it. Your terms and conditions are nothing as you have from day I not supp**** the speed as per our contract and 8 days later still have not resolved it after 3 attempts. Please do not make claims about issues being sorted out when they have not
Vox Telecom
Vox Telecom's reply11 Aug 2022, 14:44
Official
Good day,Wayne M
 
 Thank you for your patience whilst this matter was being investigated.
 
We have tried several times to contact you with no success with regards to a resolution to your speed issue.

Your ticket has now been closed.

Should you require any further assistance, please do not hesitate to contact us on *** or email, ***
 
Kind Regards, 
Vox