Pathetic Service

Pathetic Service. I never believed it would be this bad. I decided you give you the benefit of the doubt. Now I'm sitting without connectivity since the 22nd March. I called the same day your device was delivered. My query was escalated and marked as Urgent for Kameeshka to assist. On Thursday they were quiet speedy in sending me an invoice to be deducted pro rata and the next months full bill yet still no feedback or installation. I had to stop the Debit order on Friday as there was no progress. Since then I have called almost everyday numberous times to try and get answers. Said Kameeshka has still not gotten back to me neither has her manager or anyone else from Vox Telecomms. I proceeded to ask them to cancel and come collect their router and I will go back to my previous provider. Still no one has gotten back to me. This morning I was put through to Technical support and spoke to Neo. I asked that I be assisted anyone other than Kameeshka she said Kameeshka can only assist. I have yet to speak to Kameeshka, I'm starting to think she doesn't really exist. I then ask Neo to speak to her manager as Kameeshka's manger also does not answer calls. Neo then puts me on hold for 13.5 minutes at which time I needed to also do my job and hung up. @Vox Telecomms come and fetch your delivered router and cancel your so called contract. I will not be liable for any cancelation penalties as your company did not even go as far as completeling my Fibre installation. Your service sucks!!!!